Shipping & Returns
At PRESENSE™ we take pride in delivering high-quality printed canvas and custom wall art directly to your doorstep. To ensure efficient and reliable fulfillment, we partner with Gelato, a global print-on-demand network that enables us to ship from locations closest to your destination.
Shipping Policy
Processing & Delivery Times
Each order is custom-printed and carefully inspected before shipment. Our estimated timeframes are as follows:
- Production Time: 2-5 business days
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Shipping Time:
- United States & Canada: 5-10 business days
- Europe: 5-10 business days
- Australia & New Zealand: 7-12 business days
- Rest of the World: 7-15 business days
Please note that delivery times are estimates and may vary due to factors such as customs processing, local postal service efficiency, and unforeseen delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. We strive to offer the most competitive rates while ensuring safe and timely delivery.
Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with tracking details. If you do not receive a tracking number or have concerns about your shipment, please contact our support team.
Returns & Refunds Policy
As all our products are made-to-order, we do not accept returns or exchanges unless the item arrives damaged, defective, or contains a manufacturing error.
Non-Refundable Items
- Personalized Wall Art: Due to the custom nature of personalized designs, we cannot offer refunds or exchanges for these items unless they arrive damaged or defective. Please double-check all details before placing your order.
- Customer Errors: Orders placed with incorrect details (e.g., wrong shipping address, misspellings in personalized designs) are not eligible for refunds.
- Minor Color Variations: Slight variations in color may occur due to screen differences and are not considered defects.
- Delays Beyond Our Control: We are not responsible for shipping delays caused by customs processing, carrier issues, or force majeure events.
Eligibility for Refunds or Replacements
If you receive a damaged or defective item, we are happy to offer a replacement or refund. To qualify, please follow these steps:
- Contact Us at contact@presense.art within 14 days of receiving your order.
- Provide your order number and attach clear photos of the damaged or incorrect item.
- Our team will review your request and process a replacement or refund where applicable.
If you have any questions regarding our Shipping & Returns policy, please reach out to our support team at contact@presense.art. We are here to assist you!