Policy

At Presense.art, we are committed to providing high-quality printed canvas and wall art, along with a seamless shopping experience. Please review our policies carefully before making a purchase.

1. Privacy Policy

We respect your privacy and are committed to safeguarding your personal information.

Information We Collect

When you interact with our website or place an order, we may collect:

  • Personal Information: Name, email, shipping address, and payment details.
  • Browsing Data: Cookies, IP addresses, and analytics to enhance user experience.
  • Customer Support Records: Information provided when contacting us for assistance.

How We Use Your Information

Your information is used to:

  • Process and fulfill your order securely.
  • Improve our website and customer experience.
  • Communicate updates regarding your order or promotions.
  • Comply with legal obligations and prevent fraudulent activity.

We do not sell or share personal data except when necessary for order fulfillment (e.g., payment processors, shipping carriers).

For any privacy concerns, contact us at contact@presense.art.

2. Terms of Service

By accessing and purchasing from Presense.art, you agree to the following terms:

Orders & Payments

  • Orders for personalized wall art are custom-made and cannot be canceled or modified once production has started.
  • Payments are processed securely through trusted payment gateways.
  • We reserve the right to refuse service or cancel orders suspected of fraudulent activity.

Shipping & Delivery

  • Orders are shipped based on our Shipping Policy, with estimated delivery times varying by region.
  • We are not responsible for shipping delays caused by customs, postal services, or unforeseen circumstances.
  • Customers must ensure that the shipping address provided at checkout is correct.

Returns & Refunds

  • Personalized wall art is strictly non-refundable, unless it arrives damaged or defective. Please review all order details carefully before purchasing.
  • Non-custom products may be eligible for returns or exchanges under specific conditions. Please contact us within 14 days of receiving your order for assistance.
  • If an item arrives damaged or defective, please reach out to us within 14 days with photos for review.

3. Intellectual Property & Image Usage

All content on Presense.art, including but not limited to designs, artwork, text, and images, is protected under intellectual property laws.

Usage Guidelines

✅ Allowed: Purchasing artwork for personal use.
❌ Not Allowed:

  • Copying, reproducing, or redistributing our designs for commercial purposes.
  • Altering or modifying our artwork for resale.
  • Using images from our website without prior written consent.

If you have any questions regarding the use of our designs, please contact us at contact@presense.art.

4. Contact Information

For any inquiries regarding our policies, please reach out to us at:

📧 Email: contact@presense.art

Thank you for choosing Presense.art. We appreciate your support and look forward to creating unique art for your space.